It focuses on guest interaction, communication skills, reservation basics, check-in/check-out procedures, professionalism, grooming, and customer service.
Overview: The Front Office Mangements course introduces students to the essential functions and duties of the hotel front office. It focuses on guest interaction, communication skills, reservation basics, check-in/check-out procedures, professionalism, grooming, and customer service. Students will learn how to handle inquiries, use basic hotel forms, maintain guest records, and perform front desk tasks through role-plays and group activities. Practical exercises are used to develop confidence and teamwork. Learning Outcomes: Upon successful completion of this course, students will be able to: - Understand the role and responsibilities of a front office staff member. - Demonstrate basic check-in and check-out procedures. - Communicate effectively with guests using verbal and telephone skills. - Handle reservations using basic forms and processes. - Practice hospitality etiquette, grooming, and professional behaviour. - Respond to basic guest complaints and queries.
Master global financial reporting principles and elevate your accounting expertise with our comprehensive IFRS Training. Designed for finance professionals and accounting teams, this practical program provides a clear, in-depth understanding of international standards and how to apply them effectively in real-world business scenarios.
Equip yourself with hotel front-office and customer-service skills that hiring managers in the Gulf actually test for.
Develop the managerial judgement to lead a team — planning, delegation, performance and difficult conversations.
